Responsible Gaming
at bd9t

1 Age Restriction Policy

bd9t enforces its minimum age policy through a mandatory identity verification process. Every new player is required to confirm their date of birth during registration. Where our automated systems flag a potential age concern, or where a player's account shows patterns inconsistent with adult usage, we will request additional proof of age in the form of a government-issued identity document — such as a National Identity Card (NID) or passport — before the account can be activated or any withdrawal processed.

Accounts found to belong to players under the age of 18 will be immediately suspended and permanently closed. Any funds deposited by an underage player will be returned via the original payment method after full identity verification, and no winnings will be paid out. bd9t also reserves the right to report such cases to relevant authorities where required by applicable law.

2 Understanding Problem Gambling

Gambling is meant to be an enjoyable leisure activity. For the vast majority of bd9t players, it remains exactly that — a fun way to engage with cricket, test their luck on slots, or enjoy the atmosphere of a live casino from the comfort of their home in Dhaka, Chittagong, Sylhet, or anywhere else across Bangladesh. However, for a small number of individuals, gambling can develop into a compulsive or problematic behaviour that negatively affects their finances, relationships, and mental well-being.

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person is unable to control the urge to gamble despite negative consequences. It does not discriminate by age, income, or background. The important thing to understand is that problem gambling is not a moral failing or a sign of weakness; it is a health issue, and effective help is available.

bd9t actively monitors player behaviour for indicators of problem gambling using automated detection systems. Where our systems identify a potential concern — such as unusually rapid increases in deposit frequency, attempts to override self-set limits, or extended session patterns — our responsible gaming team may reach out proactively to offer guidance and support.

3 Self-Exclusion Tools

Self-exclusion is one of the most powerful responsible gaming tools available on the bd9t platform. It allows you to voluntarily block yourself from accessing your account for a defined period, giving you time and space to step back from gambling. bd9t offers the following self-exclusion options:

• Short-term cooling-off period (24 hours to 7 days): A brief pause during which your account is temporarily suspended. Useful if you feel you need a short break to reassess your gambling habits without committing to a longer exclusion.
• Medium-term self-exclusion (1 month to 6 months): Your account is suspended for the selected duration. During this period you will not receive any marketing communications from bd9t, and you will not be able to log in or deposit. The exclusion cannot be reversed before the chosen end date.
• Long-term self-exclusion (6 months to 5 years): An extended exclusion for players who feel they need a longer break. Our team will remove you from all marketing lists immediately upon activation.
• Permanent self-exclusion: If you feel you will never want to return to gambling, you can request a permanent exclusion. This closes your account indefinitely. This decision is irreversible, and bd9t will not accept a new registration from the same individual.

To activate self-exclusion, navigate to the Responsible Gaming section within your account settings, or contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Self-exclusion is processed within one (1) business day. During any exclusion period, any pending withdrawals of verified funds will still be processed normally.

4 Deposit Limits and Budgeting

bd9t allows every registered player to set personal deposit limits directly from their account settings. These limits cap the total amount you can deposit within a defined time window, helping you stay within a budget you are comfortable with. You can set limits across the following time frames:

• Daily deposit limit: The maximum total you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, card) within a single calendar day.
• Weekly deposit limit: The maximum total you can deposit across a rolling seven-day period.
• Monthly deposit limit: The maximum total you can deposit within a single calendar month.

Deposit limits can be set at any amount of your choosing in Bangladeshi Taka (৳). For example, you might set a daily limit of ৳2,000, a weekly limit of ৳10,000, or a monthly limit of ৳30,000 — whatever reflects a level of expenditure that you are genuinely comfortable with.

Reducing a limit takes immediate effect. If you lower your deposit limit, the new lower limit is enforced immediately. Increasing a limit takes 72 hours to take effect. This mandatory cooling-off period is intentional — it gives you time to reconsider whether increasing your limit is genuinely what you want, and it protects against impulsive increases made in the heat of the moment. bd9t will send a confirmation email to your registered address any time a deposit limit change is requested, so you maintain a clear record of your own settings.

5 Session Time Management

Time can pass very quickly when you are engaged in online gaming, particularly during live cricket betting or fast-paced crash games. bd9t provides several session time management features to help you stay aware of how long you have been playing and to encourage regular breaks:

• Session time reminders: Set a reminder to appear on screen after a specific duration of play — for example, after 30 minutes, 1 hour, or 2 hours. The reminder pauses your session and prompts you to confirm you wish to continue.
• Session time limit: Set a hard limit on how long a single gaming session can last. Once the limit is reached, your session is automatically ended and you will need to log in again to continue. This automatic break prevents uninterrupted extended sessions.
• Reality checks: bd9t can display periodic on-screen summaries showing you how long you have been playing in your current session and your net win/loss position. This helps you make informed decisions about whether to continue.
• Account activity history: Your account dashboard includes a full session history with timestamps (in Bangladesh Standard Time, BST UTC+6), deposit amounts, and game activity — giving you complete visibility over your platform usage at any time.

To configure session time settings, visit the Responsible Gaming section in your account settings panel, or contact [email protected] for assistance. Time management tools work best when combined with deposit limits — using both together gives you comprehensive control over both the financial and time dimensions of your gambling activity.

6 Warning Signs to Watch For

It is important to be honest with yourself about how gambling is affecting your life. The following questions are commonly used to identify whether gambling may have become a problem. If you answer "yes" to several of these, it may be worth taking a break and speaking with someone you trust — or contacting our support team:

If several of the above resonate with you, please do not wait. Reach out to our responsible gaming team or use one of the self-help tools described in this guide. Early intervention makes a significant difference to outcomes. You can also consider activating a self-exclusion period to give yourself immediate breathing room while you assess the situation calmly.

7 Getting Help and Support

bd9t's responsible gaming support team is available around the clock to assist any player who feels that gambling is causing them or someone they care about distress. There is no judgment, no waiting, and no requirement to justify your concerns — simply reaching out is enough for us to begin helping you.

Here are the steps we recommend if you feel gambling is becoming a problem:

1. 1
   Pause immediately Log out of your bd9t account and step away from the screen. Take a few minutes to breathe and give yourself space before making any further decisions about deposits or bets.
2. 2
   Activate a cooling-off period Contact us at [email protected] or visit your account settings to activate a temporary suspension. Even a 24-hour break can provide valuable perspective and prevent impulsive decisions.
3. 3
   Talk to someone you trust Sharing how you feel with a trusted family member or close friend can be a significant relief. You do not have to manage this alone. People who care about you will want to help.
4. 4
   Review your financial situation calmly Make a realistic assessment of any impact gambling has had on your finances. Understanding the full picture, even if it is uncomfortable, is the first step toward regaining control.
5. 5
   Seek professional support If you feel you need professional guidance, please reach out to a qualified mental health professional or counsellor. bd9t can provide additional guidance on finding appropriate support resources in Bangladesh upon request.

8 Safer Gambling Tips

bd9t wants every player to enjoy our platform sustainably over the long term. The following practical tips will help you maintain a healthy relationship with gambling and ensure it stays a source of entertainment rather than stress:

• Set a budget before you play — and stick to it. Decide in advance exactly how much you are comfortable spending during a session, and treat that amount as the cost of your entertainment. Never exceed your pre-set budget, regardless of whether you are winning or losing.
• Never gamble to recover losses. Chasing losses is one of the most common patterns associated with problem gambling. If you have reached your budget for the day, stop — the next session is a fresh start.
• Treat gambling as entertainment, not income. The house edge means that, over time, the platform will retain a margin. Approach gambling the same way you would a cinema ticket or a meal out — as something you pay for and enjoy, not as a financial strategy.
• Take regular breaks. Use bd9t's built-in session reminders to prompt yourself to step away regularly. A five-minute break every hour helps you maintain perspective and prevents the kind of fatigue-driven decisions that lead to overspending.
• Never gamble under the influence. Alcohol, stress, or emotional distress all impair judgement. If you are going through a difficult time — financially, personally, or emotionally — this is not the right time to gamble. Wait until you are in a calm, clear-headed state.
• Keep gambling separate from your social and family obligations. Gambling should never take priority over time with family, professional responsibilities, or personal commitments. If you notice it beginning to, this is an early warning sign worth taking seriously.
• Use responsible gaming tools proactively. Do not wait until gambling becomes a problem to use deposit limits or session timers. Setting these tools from the start of your account — before any issue develops — is the most effective approach to sustainable, enjoyable play.
• Review your account history regularly. Your bd9t account dashboard shows your full deposit, withdrawal, and session history. Check it periodically to maintain an honest and accurate picture of your gambling activity and spending.